Windows Vista
- Click Start
, and then click All Programs.
- Click Accessories, and then click Run.
- Type regedit, and then click OK.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In the navigation pane, locate and then click the following registry subkey:
In the right pane, clickCode:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.Code:UpperFilters. - On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site. - On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
Windows XP- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- In the navigation pane, locate and then click the following registry subkey:
In the right pane, clickCode:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.Code:UpperFilters - On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.In the right pane, click LowerFilters.
NoteIf you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site. - On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.Now go to the "Did this fix the problem?" section.
Back to the top
Windows 7- Click Start
, click Computer, and then see whether the drive is listed.
Windows Vista - Click Start
, click Computer, and then see whether the drive is listed.
Windows XP - Click Start, click My Computer, and then see whether the drive is listed.
Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:- iTunes software by Apple
- Nero software by Nero Inc
- Roxio Creator software by Sonic Solutions
- Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If the drive is not listed, remove and reinstall the existing drivers.
Remove and reinstall drivers
If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Windows 7- Click Start
, and then click Control Panel.Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device ManagerIf you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
- When you are prompted to confirm that you want to remove the device, click OK.
- Restart the computer.After the computer restarts, the drivers will be automatically installed
Windows Vista- Click Start
, and then click Control Panel.Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
- When you are prompted to confirm that you want to remove the device, click OK.
- Restart the computer.After the computer restarts, the drivers will be automatically installed.
Windows XP- Click Start, and then click Control Panel.
- Click System and Maintenance, and then click System,
- On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
- When you are prompted to confirm that you want to remove the device, click OK.
- Restart the computer.After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem.
Now try to play or access a CD or DVD.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:- iTunes software by Apple
- Nero software by Nero Inc
- Roxio Creator software by Sonic Solutions
- Zune software by Microsoft